Contact Us

Need help with your order, shipping, a return, or anything O’Case-related? We’re here for you.

Customer service email: customerservice@ocase.store

Customer service and returns address:
Qilong Guizhou Ta Suite 2413 Gui Yang Shi, 550001 Guizhou, PRC

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

We respond as soon as possible during our customer service hours. Please include your order number, the email address used at checkout, and a short description of your question.

For a return, please contact us for approval and return instructions before sending an item to the address above.

For privacy questions or requests to exercise your personal information rights, please use the same customer service email and address listed above.

For billing, payment, and card transaction support, certain payment-related services may be handled by our payment service partner, BLUE STAR TRADING LIMITED. Please contact us using the details above for assistance.

This website is jointly operated by Gongchang and BLUE STAR TRADING LIMITED.