Shipping Policy

Last updated: September 28, 2026

Processing and Dispatch

Normal items are expected to ship within 2 business days after the order is placed. Pre-order items are expected to ship within 30 business days after the order is placed. Processing time covers preparation, production, checking, packing, and handover to the carrier.

Estimated Delivery Time

After dispatch, the general estimated delivery time is 7–15 business days. Processing time is additional to delivery time. Business days exclude weekends and applicable public holidays. Carrier processing, customs clearance, holidays, weather, and local delivery conditions may affect the estimate. Delivery dates are estimates and are not guaranteed.

Supported Destinations

We ship to destinations available at checkout. We do not deliver to U.S. overseas territories or offshore island destinations. Alaska and other destinations with additional shipping charges may require a surcharge; availability and the final charge are shown at checkout.

Shipping Rates

The following paid shipping rates are in USD, before any applicable free-shipping offer or destination surcharge.

Service	United States	Other supported countries
Standard	US$6.90	US$8.90
Express	US$12.90	US$14.90
Expedited	US$25.00	US$27.00

Eligible U.S. orders over US$49 qualify for free shipping. The available free-shipping option, any delivery upgrade charges, and destination surcharges are displayed at checkout. Please review the selected service and final shipping charge before completing payment.

Orders Containing Normal and Pre-Order Items

Mixed orders are shipped together by default once the pre-order item is ready. If you would like the normal and pre-order items shipped separately, contact us through the website chat or email customerservice@ocase.store as soon as possible after ordering. O’Case covers the additional shipping fee for an approved split-shipment request. Requests cannot be guaranteed once an order has already shipped.

Tracking

Once your order ships, tracking information will be provided by email or through your order page. Tracking may take a few days to update after the carrier receives the parcel.

Address Changes

Please provide a complete and accurate shipping address. If you notice an error, contact us within 12 hours after ordering. We will try to update the address, but changes are not guaranteed once production or preparation has begun. Once an order ships, the shipping address cannot be changed.

If a customer-supplied incorrect or incomplete address causes a parcel to be lost, returned, delayed, undeliverable, or destroyed, a refund is not automatic. If the parcel is returned and you request reshipment, you are responsible for the additional shipping cost, subject to applicable law.

Delayed Dispatch

If your order has not shipped within the stated processing time, please contact us. We will review the order status, revised estimate, and available resolution. Any cancellation or refund rights required by applicable law remain available.

Delivery Delays and Lost Parcels

If your parcel has not arrived more than 35 calendar days after shipment, contact us. We will check tracking and may offer a store credit voucher for the wait.

If more than 45 calendar days have passed after shipment, the parcel has not arrived, and there has been no tracking update, contact us to investigate and review replacement or refund options. If the carrier confirms that the parcel is lost, O’Case will arrange a free reshipment or a full refund. Store credit does not replace a monetary refund required by applicable law.

Marked Delivered but Not Received

Please check your mailbox, door or porch, building reception or mailroom, neighbors, and local post office or delivery point. O’Case will help review the tracking information. A delivered scan does not automatically qualify for a refund or replacement; we review the circumstances without limiting statutory consumer rights.

Refused or Returned Parcels

Refusing delivery does not count as an approved return and does not automatically qualify for a refund. If a parcel is refused, unclaimed, or returned because of an incorrect address or failure to receive or collect it, we will review the circumstances. Additional reshipment charges may apply, subject to applicable law.

Customs, Duties, and Import Taxes

Customs duties, import taxes, and other local import charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs processing or unpaid import charges may delay or prevent delivery.

Returns and Contact

For the 30-day return window, customized-product exclusions, and return shipping costs, please read our Return & Refund Policy.

Email: customerservice@ocase.store
Customer service and returns address: Qilong Guizhou Ta Suite 2413 Gui Yang Shi, 550001 Guizhou, PRC
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).